Helpdesk

Remote Support

Drive I.T Solutions can provide our customers with a locally manned technical helpdesk service which operates standard working hours of 08.00 – 18.00 Monday to Friday. However if your business requires 24 hour support our premium service means that you can get in touch 24/7.

Due to our extensive industry experience we are able to quickly diagnose the issue and provide the most cost effective solution possible.

On-Site Support

There when you need it

Our On-site Support would usually take place for 2 main reasons. This could involve pre-planned attendance at your site to carry out routine maintenance or it could be the follow up action to a Helpdesk Call that for whatever reason cannot be resolved remotely.

Installations

Minimal disruption, maximum results

Drive I.T Solutions are partnered with many of the major suppliers of hardware and software and with many years of experience in the I.T industry our purchasing means that we get the best possible deal.

If an installation of software can be done remotely we will try to achieve this as it would reduce the cost and reduce disruption to your business.

When we are asked to supply new equipment we ensure a thorough brief is obtained as to the requirements of the system before making our recommendation and our advice would always tread the fine line between value for money and buying equipment that will benefit into the future. When carrying out an installation of new hardware we always aim to keep disruption to your business to a minimum.

Drive I.T Solutions has identified Virtualization is one of the key recent advances in technology and allows for minimal cost on hardware but maximum usage on servers. For example one host (Physical Unit) can hold many different Virtual Machines.

Cloud Services

The latest technology

Cloud services encompasses many different technology concepts & services. A few of those that we can offer are:-

• Remote Back-up. Our Drive “Revive” product means you can sleep easy knowing that your important data and documents are securely backed-up offsite so that if your physical system fails for any reason we can “Revive” your business quickly. Available in a variety of price points depending on volume.
• Remote Email & Microsoft Office 365 services. Our Drive “365″ product offers a dedicated service that enables multi-point access to all of your programs.
• Server monitoring. Our Drive “Live” product means your most important piece of I.T equipment (your server) can be closely monitored for performance issues including failure.
• Drive “Immunize” is our remote managed Anti-virus & Anti-spam product that keeps your systems safe from threats.

Consultancy

Professional know how

As industry experts we can help customers keep up to date with current technologies & the genuine efficiency benefits that that can bring to your business.

We are also happy to provide training on new products which can allow you to increase efficiencies and get the most out of your systems.